Kindly Quotes - page 6
Though you give no countenance to the complaints of the querulous, yet take care to curb the insolence and ill nature of the injurious. When you observe it yourself, reprove it before the injur'd party: but if the complaint be of something really worth your notice, and prevention another time, then reprove the offender by himself alone, out of sight of him who complain'd and make him go and ask pardon, and make reparation; which ooming thus, as it were from himself, will be the more cheerfully performed, and more kindly receiv'd, the love strenghten'd between them, and a custom of civility grow familiar amongst your children.
John Locke
In order to have any hope of obtaining the initiative of his workmen the manager must give some special incentive to his men beyond that which is given to the average of the trade. This incentive can be given in several different ways, as, for example, the hope of rapid promotion or advancement; higher wages, either in the form of generous piecework prices or of a premium or bonus of some kind for good and rapid work; shorter hours of labor; better surroundings and working conditions than are ordinarily given, etc., and, above all, this special incentive should be accompanied by that personal consideration for, and friendly contact with, his workmen which comes only from a genuine and kindly interest in the welfare of those under him.
Frederick Winslow Taylor