Customer Quotes - page 5
Bookstore boss: [to Mo] The self-service kiosks have enabled us to cut down on staff, but some customers still feel the need to speak to an actual human. That's where you come in.
Customer: Excuse me, do you carry Jewish New Year cards?
Boss: I'm sorry, our New Years cards don't come in till November. But we'll be getting Jewish Christmas cards then, too!
Alison Bechdel
Whenever you meet anyone, no matter how briefly, do you acknowledge their being by giving them your full attention, or are you reducing them to a means to an end, a mere function or role. What is the quality of your relationship with the cashier at the supermarket, the parking attendant, the repair man, the customer?
Eckhart Tolle
The difference between marketing and selling is more than semantic. Selling focuses on the needs of the seller; marketing on the needs of the buyer. Selling is preoccupied with the seller's need to convert his product into cash; marketing with the idea of satisfying the needs of the customer by means of the product and the whole cluster of things associated with creating, delivering and finally consuming it.
Theodore Levitt
I do not mean that selling is ignored. Far from it. But selling, again, is not marketing. As already pointed out, selling concerns it with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not, as marketing invariably does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse, and satisfy customer needs. The customer is somebody "out there" who, with proper cunning, can be separated from his loose change.
Theodore Levitt
In business, the followers are the customers. To produce these customers, the entire corporation must be viewed as a customer-creating and customer satisfying organism. Management must think of itself not as producing products but as providing customer creating value satisfactions. It must push this idea (and everything it means and requires) into every nook and cranny of the organization.
Theodore Levitt
One thing that leads us astray here is that the selector seems to be in a position of power. That makes him seem like a judge. If you regard someone judging you as a customer instead of a judge, the expectation of fairness goes away. The author of a good novel wouldn't complain that readers were unfair for preferring a potboiler with a racy cover. Stupid, perhaps, but not unfair.
Paul Graham
The name of a class should reflect its intrinsic nature and not a role that it plays in an association. For example, Owner would be a poor name for a class in a car manufacturer's database. What if a list of drivers is added later? What about persons who lease cars? The proper class is Person (or possibly Customer), which assumes various different roles, such as owner, driver, and lessee.
James Rumbaugh
The customer moved on long before the industry reacted to what she wanted. She doesn't want to buy things four months in advance, she wants to buy something today and wear it tomorrow. She cares less about seasons and collections and really what she's looking for is price, quality, and convenience.
Tamara Mellon
