Customer Quotes - page 4
The idea is to generate paperwork. The word could hardly be more apt. Paper is work. Paper is the big employer. Someone fills out a form (in triplicate), someone files one copy, the other copy goes somewhere else to be filed by someone else, the third is retained by the customer for his records. The most insignificant transaction must be scrupulously recorded and logged, filed and stored, even, on occasion, retrieved. On a trip to Libya, p. 183.
Geoff Dyer
The Civil Rights Act of 1964 gave the federal government unprecedented power over the hiring, employee relations, and customer service practices of every business in the country. The result was a massive violation of the rights of private property and contract, which are the bedrocks of free society. The federal government has no legitimate authority to infringe on the rights of private property owners to use their property as they please and to form (or not form) contracts with terms mutually agreeable to all parties.
The Civil Rights Act of 1964 not only violated the Constitution and reduced individual liberty; it also failed to achieve its stated goals of promoting racial harmony and a color-blind society.
Ron Paul
You could not tell a potential customer, expecting a learned and ancient magician, that you were not eve fully grown. Magnus had started lying about his age young, and had never dropped the habit.
It did get a little embarrassing sometimes when he forgot what lie he'd told to whom. Someone had once asked him what Julius Caeser was like, and Magnus had stared at him for much too long and said, 'Not tall?'
Cassandra Clare
If there's one piece of wisdom that this simple pilgrim would like to impart upon you: have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what's best for our customers. This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness - don't waste the opportunity!
Andrew Mason
I started selling my portraits. Sizing up my customer, I charged ten or twenty francs a caricature, and it worked like a charm. Within a month my clientele had doubled. Had I gone on like that I'd be a millionaire today. Soon I was looked up to in the town, I was 'somebody'. In the shop-window of the one and only frame-maker who could make out a livelihood in Le Havre, my caricatures were impudently displayed, five or six abreast, in beaded frames or behind glass like very fine works of art, and when I saw troops of bystanders gazing at them in admiration, pointing at them and crying 'Why, that's so-and-so!', I was just bursting with pride.
Claude Monet
The best Six Sigma projects begin not inside the business but outside it, focused on answering the question-how can we make the customer more competitive? What is critical to the customer's success?... One thing we have discovered with certainty is that anything we do that makes the customer more successful inevitably results in a financial return for us.
Jack Welch
