Customer Quotes - page 11

Saying you taught it but the student didn't learn it is like saying you sold it but the customer didn't buy it. (Alfie Kohn)
I did everything in my power to give my brokers brand identity and clout in the market. I saw my job as parent to build them up and if I took care of them, then they would take care of their customer. View quote
Barbara Corcoran
Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket. View quote
Brené Brown
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines - the ones who actually talk to the customer - are the only ones who really know what's going on out there. View quote
Sam Walton
The great thing is the start to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer and him for nothing. View quote
Robert Collier
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. View quote
Harvey Mackay
You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve. View quote
Harvey Mackay
Hard systems viewpoints are basically those held by designers and engineers who are trying to create systems to meet an understood need in an effective and economic manner. Those in the soft camp caricature the approach as head-down, concerned with optimization, obsessed with quantitative metrics and highly pragmatic. So much so, in fact, that the term system thinking has been purloined by the soft camp as though they alone thought! The soft camp use the term engineer's philosophy, not too endearingly, to describe the hard approach, in which the requirement is stated by a customer and the engineer satisfies the requirement without question. View quote
Derek Hitchins
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that. View quote
Bill Gates
Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processesthinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before. View quote
Bill Gates
Let's hold insurance companies accountable the right way by making them put their whole customer base on the line. (Ron Wyden)
Confidence is contagious and so is lack of confidence, and a customer will recognize both. View quote
Vince Lombardi
Like the effect of advertising upon the customer, the methods of political propaganda tend to increase the feeling of insignificance of the individual voter. View quote
Erich Fromm
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it. View quote
Edna St. Vincent Millay
I've been a customer of the top venture capital firms, so I know exactly what they do and don't do. View quote
Marc Andreessen
In 2000, when my partner Ben Horowitz was CEO of the first cloud computing company, Loudcloud, the cost of a customer running a basic Internet application was approximately $150,000 a month. View quote
Marc Andreessen
Your product is a starting point. A loyal customer is the goal. View quote
Ron Kaufman
The best customer of American industry is the well paid worker. View quote
Franklin D. Roosevelt
Once you have sold a customer, make sure he is satisfied with your goods. Stay with him until the goods are used up or worn out. Your product may be of such long life that you will never sell him again, but he will sell you and your product to his friends. View quote
William Feather
By the mid-1930s, Moe Annenburg was AT&T's fifth largest customer. View quote
William Poundstone
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. (Peter Drucker)
Because its purpose is to create a customer, the business has two - and only two - basic functions marketing and innovation. Marketing and innovation produce results all the rest are costs. View quote
Peter Drucker
CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. View quote
Marcus Buckingham
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. View quote
Henry Ford
Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose. View quote
Nicholas Negroponte