Harder Quotes - page 51
Fortune has dealt with me rather too well. I have known little struggle, not much poverty, many generosities. Now and then I have, for my books or myself, been somewhat warmly denounced - there was one good pastor in California who upon reading my Elmer Gantry desired to lead a mob and lynch me, while another holy man in the state of Maine wondered if there was no respectable and righteous way of putting me in jail. And, much harder to endure than any raging condemnation, a certain number of old acquaintances among journalists, what in the galloping American slang we call the "I Knew Him When Club", have scribbled that since they know me personally, therefore I must be a rather low sort of fellow and certainly no writer. But if I have now and then received such cheering brickbats, still I, who have heaved a good many bricks myself, would be fatuous not to expect a fair number in return.
Sinclair Lewis
When things go badly, it is your fault, not theirs. You are responsible. Analyze how it happened, make the necessary fixes, and move on. No mass punishments or floggings. Fire people if you need to, train harder, insist on a higher level of performance, give halftime rants if that shakes a group up. But never forget that failure is your responsibility. Share the credit, take the blame, and quietly find out and fix things that went wrong. A psychotherapist who owned a school for severely troubled kids had a rule: "Whenever you place the cause of one of your actions outside yourself, it's an excuse and not a reason." This rule works for everybody, but it works especially for leaders.
Colin Powell