When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance by acting as if it wasn't there. 'Well, say it anyway. This is the place to say hard-to-say-things. (William Glasser)

When a client says, It's hard to say, he usually knows what's really going on but doesn't want to talk about it.... I break through that reluctance by acting as if it wasn't there. 'Well, say it anyway. This is the place to say hard-to-say-things.

William Glasser

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acting break client hard place reluctance say talk well

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