Expertise now resides in fanatical customers. The world's best experts on your product or service, don't work for your company. They are your customers, or a hobby tribe. (Kevin Kelly (editor))

Expertise now resides in fanatical customers. The world's best experts on your product or service, don't work for your company. They are your customers, or a hobby tribe.

Kevin Kelly (editor)

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best company hobby now product service tribe work expertise

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