An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it... Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less. (Calvin Mooers)

An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it... Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less.

Calvin Mooers

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