You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line. (Thomas P.M. Barnett)

You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line.

Thomas P.M. Barnett

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action customer drag dragging finish last line mile people understanding

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