There's simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it's the whole picture that counts.
Jeremy StoppelmanRelated topics
accountability anger business consumer feeling lost now picture power thing upset yelp powerlessness hands countsRelated quotes
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