I do believe we have to understand why reality turned out to be different than expectations and estimates. But you have more public service - certainly many of you - than I have ever had, and you recognize that this is not unusual. (David Kay)

I do believe we have to understand why reality turned out to be different than expectations and estimates. But you have more public service - certainly many of you - than I have ever had, and you recognize that this is not unusual.

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