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Jennifer Pahlka - You might not think of something...
You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens. (Jennifer Pahlka)

You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens.

Jennifer Pahlka

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easy government might process product simpler something take think use venture interface

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