Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. (Zig Ziglar)

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

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The air is full of ideas. They are knocking you in the head all the time. You only have to know what you want, then forget it, and go about your business. Suddenly, the idea will come through. It was there all the time.

Henry Ford

The most sensible people to be met with in society are men of business and of the world, who argue from what they see and know, instead of spinning cobweb distinctions of what things ought to be.

William Hazlitt

I feel sorry for the person who can't get genuinely excited about his work. Not only will he never be satisfied, but he will never achieve anything worthwhile.

Walter Chrysler

A man must have something to grumble about; and if he can't complain that his wife harries him to death with her perversity and ill-humour, he must complain that she wears him out with her kindness and gentleness.

Anne Brontë

Kids are great. That's one of the best things about our business, all the kids you get to meet. It's a shame they have to grow up to be regular people and come to the games and call you names.

Charles Barkley