Listening is not just hearing what someone tells you word for word. You have to listen with a heart. I don't want that to sound touchy-feely; it is not. It is very hard work. (Anna Deavere Smith)

Listening is not just hearing what someone tells you word for word. You have to listen with a heart. I don't want that to sound touchy-feely; it is not. It is very hard work.

Anna Deavere Smith

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hard hearing heart listening listen sound word work someone

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