Adrian Slywotzky believes the Internet will overturn the inefficient push model of supplier-customer interaction. He predicts that in all sorts of markets, customers will use choiceboards-interactive, on-line systems that let people design their own products by choosing from a menu of attributes, prices, and delivery options. And he explores how the shifting role of the customer-from passive recipient to active designer-will change the way companies compete. (Adrian Slywotzky)

Adrian Slywotzky believes the Internet will overturn the inefficient push model of supplier-customer interaction. He predicts that in all sorts of markets, customers will use choiceboards-interactive, on-line systems that let people design their own products by choosing from a menu of attributes, prices, and delivery options. And he explores how the shifting role of the customer-from passive recipient to active designer-will change the way companies compete.

Adrian Slywotzky

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active adrian change choosing delivery design inefficient interaction menu model overturn passive people push recipient role shifting use way internet

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