Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened corporate hierarchy made front-line workers responsible for understanding and satisfying the customer's every whim. Today, we're poised for the natural sequel to that revolution. It's time to focus on keeping workers satisfied - or at least engaged in their work. (Adrian Slywotzky)

Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened corporate hierarchy made front-line workers responsible for understanding and satisfying the customer's every whim. Today, we're poised for the natural sequel to that revolution. It's time to focus on keeping workers satisfied - or at least engaged in their work.

Adrian Slywotzky

Related topics

business corporate focus hierarchy keeping least natural pyramid responsible revolution sequel surprise take time top twenty understanding whim work world today years

Related quotes