In business, the followers are the customers. To produce these customers, the entire corporation must be viewed as a customer-creating and customer satisfying organism. Management must think of itself not as producing products but as providing customer creating value satisfactions. It must push this idea (and everything it means and requires) into every nook and cranny of the organization.
Theodore LevittRelated topics
business corporation cranny creating customer entire everything idea management nook organism organization produce providing push think value means followersRelated quotes
The idea of freedom can never be disassociated from real Prussia. The real Prussian spirit means a synthesis between restraint and freedom, between voluntary subordination and conscientious leadership, between pride in oneself and consideration for others, between rigor and compassion. Unless a balance is kept between these qualities, the Prussian spirit is in danger of degenerating into soulless routine and narrow-minded dogmatism.
Henning von Tresckow
I used to be opposed to the idea of social entrepreneurship. I said, you know, let business be business, and philanthropy be philanthropy. Keep the two separate, don't mix it up, and this is what I did, and I did that rather successfully, but I now recognize that actually you do need to mix it up and I think there is room for social entrepreneurship.
George Soros
As the base rhetorician uses language to increase his own power, to produce converts to his own cause, and to create loyal followers of his own person-so the noble rhetorician uses language to wean men away from their inclination to depend on authority, to encourage them to think and speak clearly, and to teach them to be their own masters.
Thomas Szasz
Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization's makeup and success - along with vision, strategy, marketing, financials, and the like... I came to see, in my time at IBM, that culture isn't just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.
Louis V. Gerstner
While standing on top of Everest, I looked across the valley, towards the other great peak, Makalu, and mentally worked out a route about how it could be climbed... it showed me that, even though I was standing on top of the world, it wasn't the end of everything for me, by any means. I was still looking beyond to other interesting challenges.
Edmund Hillary
