Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter DruckerRelated topics
believe customer gives hard incompetence money nothing pay product quality service supplier use value willing costsRelated quotes
The more we learn of the true nature of non-human animals, especially those with complex brains and corresponding complex social behavior, the more ethical concerns are raised regarding their use in the service of man - whether this be in entertainment, as "pets," for food, in research laboratories, or any of the other uses to which we subject them.
Jane Goodall
And a third danger is timidity. Few men are willing to brave the disapproval of their fellows, the censure of their colleagues, the wrath of their society. Moral courage is a rarer commodity than bravery in battle or great intelligence. Yet it is the one essential, vital quality of those who seek to change a world which yields most painfully to change.
Robert F. Kennedy
I recognize nothing that is not material. In physics, chemistry and biology I see only mechanics. The Universe is nothing but an infinite and complex mechanism. Its complexity is so great that it borders on willfulness, suddenness, and randomness; it gives the illusion of free will possessed by conscious beings.
Konstantin Tsiolkovsky
For Christians above all men are forbidden to correct the stumblings of sinners by force...it is necessary to make a man better not by force but by persuasion. We neither have authority granted us by law to restrain sinners, nor, if it were, should we know how to use it, since God gives the crown to those who are kept from evil, not by force, but by choice.
John Chrysostom
The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.
John Katzman
