Phil Crosby quotes

In a true zero-defects approach, there are no unimportant items. (Phil Crosby)
Selecting the right person for the right job is the largest part of coaching. View quote
Phil Crosby
Making a wrong decision is understandable. Refusing to search continually for learning is not. View quote
Phil Crosby
Quality has to be caused, not controlled. View quote
Phil Crosby
A rule to live by: I won't use anything I can't explain in five minutes. View quote
Phil Crosby
You have to lead people gently toward what they already know is right. View quote
Phil Crosby
Improving quality requires a culture change, not just a new diet. View quote
Phil Crosby
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. View quote
Phil Crosby
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. View quote
Phil Crosby
Slowness to change usually means fear of the new. View quote
Phil Crosby
Eliminating what is not wanted or needed is profitable in itself. (Phil Crosby)
Successful people breed success. View quote
Phil Crosby
The great discoveries are usually obvious. View quote
Phil Crosby
Change should be a friend. It should happen by plan, not by accident. View quote
Phil Crosby
Being convinced one knows the whole story is the surest way to fail. View quote
Phil Crosby
Quality means conformance to requirements, not elegance. View quote
Phil Crosby
You don't have to be noisy to be effective. View quote
Phil Crosby