Herb Kelleher quotes

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title. (Herb Kelleher)
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air. View quote
Herb Kelleher
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried. View quote
Herb Kelleher
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. View quote
Herb Kelleher
A company is stronger if it is bound by love rather than by fear. View quote
Herb Kelleher
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA. View quote
Herb Kelleher
It is my practice to try to understand how valuable something is by trying to imagine myself without it. View quote
Herb Kelleher
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. View quote
Herb Kelleher
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration. View quote
Herb Kelleher
I forgive all personal weaknesses except egomania and pretension. View quote
Herb Kelleher
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life! (Herb Kelleher)
The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window. View quote
Herb Kelleher
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality. View quote
Herb Kelleher
The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy. View quote
Herb Kelleher
You can't have a mid-life crisis in the airline industry because every day is a crisis. View quote
Herb Kelleher