Tom Peters quotes - page 2
In the private or public sector, in big business or small, we observe that there are only two ways to create and sustain superior performance over the long haul. First, take exceptional care of your customers ... via superior service and superior quality. Second, constantly innovate. That's it.
Tom Peters
Training in listening, in statistical techniques and problem cause-and-effect analysis, in group problem solving, in sophisticated financial analysis (for everyone)-and then constant retraining, for upgrading and learning new skills-simply must become the norm, for realtor, banker, or high-tech wizard.
Tom Peters
