Philip K. Howard quotes

The utopian urge that prompted us in recent decades to write the world's thickest instruction manual, naming it the law of the land, has led us to invent a device that, like detailed rules, also avoids the untidiness of human judgment. It goes by an ancient name, process, but its purpose is new. It once existed to help humans make responsible decisions. Process now has become an end in itself. (Philip K. Howard)