Sam Walton quotes

Outstanding leaders go out of their way to boost the self esteem of their personnel. If people believe in themselves it s amazing what they can accomplish. (Sam Walton)
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton
Swim upstream. Go the other way. Ignore the conventional wisdom.
Sam Walton
Celebrate your success. Find some humor in your failures. Don't take yourself so seriously.
Sam Walton
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Sam Walton
Commit to your business. Believe in it more than anybody else.
Sam Walton
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Sam Walton
Motivate your partners. Constantly, day by day, think of new and more interesting ways to motivate and challenge your partners.
Sam Walton
The secret of successful retailing is to give your customers what they want.
Sam Walton
Control your expenses better than your competition.
Sam Walton
Exceed your customer's expectations. Give them what they want - and a little more. (Sam Walton)
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
We're all working together; that's the secret.
Sam Walton
Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.
Sam Walton
High expectations is the key to everything.
Sam Walton
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care.
Sam Walton
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free - and worth a fortune.
Sam Walton
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines - the ones who actually talk to the customer - are the only ones who really know what's going on out there.
Sam Walton
Maybe I was born to be a merchant, maybe it was fate. I don't know about that. But I know this for sure: I loved retail from the very beginning.
Sam Walton
The way management treats associates is exactly how the associates will treat the customers.
Sam Walton
If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction. (Sam Walton)
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Sam Walton
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam Walton
Loosen up, and everybody around you will loosen up.
Sam Walton
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
Sam Walton